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The CMS Advantage
Reporting and Data Collection
With its full range of internet capabilities, CMS is able to collect field data
via the Internet for the most efficient and accurate processing of data. The
information is then viewed by the client through CMS’ secure website.
With advanced project tracking and reporting systems, CMS can provide clients with “real time” reporting of store level conditions. Reporting includes, but is not limited to: 24 hour exception reporting, weekly store-level detail reporting, and final program-tabulated summary reporting for clear program analysis.
Advanced Technology
Account Management Team
CMS works with you to individually design your program, targeting the information needed, giving you the data necessary to plan effective marketing and business strategies. CMS dedicates an Account Manager to meet project goals within your time requirements and budget constraints. Throughout the program, the Account Manager monitors the daily activity, providing updates and other actionable information as it happens.
ICAST Automated Project Tracking
CMS’ proprietary advanced assignment and tracking system, ICAST, enables us to uniformly coordinate and track national field services & merchandiser schedules on one centralized system. ICAST serves as an on-line data warehouse for merchandisers’ performance history, as well as store specific information.
Quality Assurance
Continuous attention to quality assurance measurement helps CMS maintain its
ongoing commitment to a premium standard of field service. For every program,
CMS provides a variety of quality assurance processes. CMS actively seeks feedback
from store personnel and provides a number of vehicles for managers to contact
us.
In order to maintain our position as the industry leader, we believe it is critical to be active in the following associations- National Association for Retail Merchandising Services, American Marketing Association and the American Society for Quality.
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